Frequently Asked Questions
1. How long will it take to process and deliver my order?
Your order will be processed within 1–2 business days (Monday to Friday). Delivery usually takes 7–9 business days, so you should receive your order within approximately 8–11 business days.
2. What is your return policy? Who pays for return shipping?
Returns are accepted within 30 days of receipt. The customer is responsible for return shipping costs unless the delivered item is defective or incorrect. In such cases, Bolania will cover the return shipping costs.
3. Do you ship worldwide?
Currently, Bolania delivers within Germany and the United States.
4. Which payment methods does Bolania accept?
Bolania accepts various secure payment methods, including Visa, MasterCard, American Express, Shop Pay, Apple Pay, and Google Pay.
5. Is my payment information secure when placing an order?
Yes, your payment information is fully protected. Bolania uses industry-standard SSL encryption and regularly updates its systems to ensure the highest security standards.
6. Can I change my delivery address after placing my order?
Once your order has been processed or shipped, the delivery address cannot be changed. Please check your details carefully before completing your order.
7. How quickly will my return be processed?
Refunds are processed within 14 business days of receipt and verification. You will receive a confirmation email once the refund has been processed.
8. What should I do if I receive a defective or damaged item?
In this case, please contact us immediately at info@bolania.de and send photos of the damage within 48 hours of receipt. Bolania will cover the return shipping costs and arrange a refund or replacement as quickly as possible.
9. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track your order at any time via our tracking page .
Contact information
Company: VANGUARD ECOM LLP
Commercial Register Number: OC456818
Registered address: 32 Kinburn Street, London, Greater London, SE16 6DW, United Kingdom
Email: info@bolania.de
Telephone number: +447427865604
Customer service opening hours:
Monday to Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: Closed
You can find more information on our FAQ page or on our contact page.
Track your order at any time via our shipment tracking page .
